Leveraging Resistance

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Designers have worked with resistance since the dawn of time.

The first caveman who drew on cave walls
were met with resistance from those walls
and leveraged it as the very means through which they created.

Whenever someone behaves in ways we interpret as “resistance,”
all it means is we’re struggling to create.

What human interaction designers do with resistance
is leverage it as the very means through which we create.

Until we learn this art,
we’ll feel nothing but frustration & resentment
in our attempt to bring about innovation in our interactions & organizations.

Guess what lies at the heart of this art?
Our willingness & ability to realize our empathy.