We experience tension when there’s a conflict between what we need or expect VS what we have.
Design begins when we take personal responsibility for resolving our tension.
Say we expect computers to be more usable, we begin to design only once we take responsibility for resolving this tension.
We don’t always design. Sometimes we blame. Especially when tension accompanies pain.
As professionals engaged in any kind of design, we need to attend to our pain. It’s easier to neglect or to numb them, but pain may signal an untreated wound. A wound that can be irritated unexpectedly, leaving us with such a low threshold for tension that we end up spending too much of our time blaming VS designing.